Global Home Finishes Return Policy

At Global Home Finishes, we are dedicated to providing you with top-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or requirements. Our return policy is designed to ensure a smooth and hassle-free experience should you need to return an item. Please review the following guidelines:

Eligibility for Returns:
- We accept returns for most products within 30 days from the date of purchase.
- Products must be in their original condition, unused, and with all original packaging and tags intact.

Non-Returnable Items:
- Customized or made-to-order products.
- Clearance or final sale items.
- Products that have been used, damaged, or altered.

Return Process:
If you wish to return a product, please follow these steps:
- Contact our Customer Service team at info@globalhomefinishes.com to initiate the return process.
- Provide your order number, product details, and reason for the return.
- Our team will guide you through the return authorization process and provide you with the necessary instructions.

Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the product.

Inspection and Refunds:
- Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
- Upon successful inspection, we will process your refund using the original payment method.
- Refunds will typically be processed within 7 business days after the returned item is received.

Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the item.
- We may require photos or additional information to assess the issue and provide a suitable solution, which may include a replacement or refund.

Restocking Fee:
- A restocking fee of 5% may be applied to returns that are not due to defects or errors on our part.

Please note that our return policy may be subject to change, and any modifications will be updated on our website. We strive to ensure your satisfaction and aim to make the return process as straightforward as possible.

For any questions or assistance with returns, please contact our Customer Service team at info@globalhomefinishes.com.